Data Entry Clerk

Job Content

The role of a data entry clerk is generally combined with the roles of customer service assistant and contact centre operator.

The work can be quite varied but generally involves inputting information, such as text or figures, onto a computer system, as well as updating and maintaining records. It can also involve transferring manual, paper based records onto a computerised system.

Depending on your employer, you may need to use software packages to input this information, or they may have a ready made system for you to use.

Typical examples of work this role can involve could be transferring paper based market research, processing invoices, updating medical records, tracking test results, typing up classified advertisements or even inputting customer details for those opening new accounts.

Working Hours & Income

This type of work is generally carried out in an office environment so a typical working week would be around 35 to 40 hours. Many employers offer part time positions or temporary contracts through agencies.

More and more companies these days are outsourcing their data entry work to home workers to reduce their costs. This means it is now quite possible to obtain work from home data entry jobs. This means you can complete the task in hand in the comfort of your own home, around your busy family lifestyle, working hours to suit.

Generally, as long as you have access to a computer with a working internet connection and possibly use of a headset, there is no other initial cost outlay involved.

Data entry jobs tend to command an income in the region of £12000 to £15,000 per annum, although it is not uncommon for experienced data entry clerks to earn in the region of £25,000 per annum.

Qualifications

Qualifications are not absolutely essential, however, due to the type of work involved, excellent mathematical and communication skills are beneficial. This means that holding GSE or equivalent qualifications in mathematics and English would stand you in good stead.

Working knowledge of spreadsheets, word processing and databases would also be an advantage as many employers like to test your ability before recruiting.

To extend skills in this field, the following qualifications could be obtained - OCR Certificate and Diploma for IT users and BCS Computer Driving Licence. Courses for these qualifications can usually be taken locally. In some areas, apprenticeships for data entry clerks are available.

Training & Development

Once you have been recruited, the usual process is to receive on the job training with your employer. As this type of work can involve confidentiality issues, you will be briefed on your company's confidentiality procedure, as well as receiving training on their processes and data entry systems.

Your employer may suggest you undertake on the job qualifications, which could provide you with some NVQs to add to your CV.

You may be subject to ongoing testing to maintain your competence as the work you will be doing involves a high amount of accuracy and attention to detail. You need to be able to consistently work efficiently and to a high standard.

Once you have proven your worth, it may be possible to progress within your career, eventually working towards the role of supervisor or team leader.